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Cancel my order

You can cancel your order and get a refund under your 14-day legal right of withdrawal. Fill in your details below, then confirm your request.

Who pays for the return?

  • You changed your mind (legal right of withdrawal): you bear the direct cost of returning the goods. Choose the carrier you like; we recommend a tracked service and we ask you to keep your proof of shipment.
  • The item is defective, damaged, not as described, or we sent you the wrong product: the return is at our expense under the legal guarantee of conformity. We send you a prepaid label, or reimburse your postage on proof.

In every case we refund the price of the returned item(s) plus the standard outbound delivery cost you originally paid, within 14 days of receiving the goods back (or of your proof of shipment).

Returning an item you have used

  • You may handle and try the item as you would in a shop, to check its nature, characteristics and proper working. Opening the packaging or trying the item is never, on its own, a reason for us to refuse your return.
  • You are liable for any loss of value resulting from handling beyond that check. In that case the refund may be reduced in proportion to the loss of value, which we always justify.
  • An item that comes back used is resold as second-hand, which is why we ask you to tell us honestly, item by item, how it comes back. A truthful declaration speeds up your refund.
  • If, on inspection, the item is not in the condition you declared, we will send you a refund proposal by email, with the reason and the photos. Nothing is deducted without you being told, and you can accept or dispute it.
  • Please return the item complete, with accessories and manuals.

Your refund covers the price of the item(s) plus the standard outbound delivery cost you originally paid, within 14 days.

(Privacy policy)

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