Legal Information and Terms of Sale

Last updated: July 29, 2026. These conditions govern purchases made on glissevolution.com from ZEPHYR GLISSE.

The online shop on the glissevolution.com website was set up by the company ZEPHYR GLISSE, whose registered office is located at 2C Avenue du Gulf Stream, 44380 Pornichet, registered with the RCS of Saint-Nazaire under number 481 132 702, Intra-community VAT: FR 94 481 132 702, which is the operator of this site.

Placing any order for a product listed in the online shop of the glissevolution.com website implies prior consultation of these general terms and conditions. Consequently, you acknowledge that you are fully aware that your agreement to the content of these general terms and conditions does not require a handwritten signature, as you wish to order the products presented in the website's shop online.

You have the option to save or print these general terms and conditions, it being specified that both saving and printing this document are your sole responsibility. Before placing your order, you declare that the acquisition of these products is not directly related to your professional activity, their acquisition being reserved for your personal use.

The online shop set up by the company ZEPHYR GLISSE within the framework of the website mentions the following information:

1. legal notice allowing precise identification of the company ZEPHYR GLISSE
2. presentation of the essential characteristics of the goods offered
3. indication, in Euros, of the price of the goods, as well as, where applicable, delivery costs
4. indication of the terms of payment, delivery, or performance
5. the existence of a right of withdrawal
6. the period of validity of the offer or the price
7. the conditions for terminating the contract when it is for an indefinite period or for a period of more than one year
8. All this information is presented in French. You declare that you have the full legal capacity to commit to these general terms and conditions.

A question or a problem with an order:
Above all, do not hesitate to contact us, we will do everything possible to ensure you are satisfied: Contact us here

Article 1: Entirety

These general terms and conditions express the entirety of the obligations of the parties. In this sense, you are deemed to accept without reservation all the provisions set out in these general terms and conditions.

Article 2: Purpose

The purpose of these general terms and conditions is to define the rights and obligations of the parties in the context of the online sale of goods and services offered by the company ZEPHYR GLISSE to you.

Article 3: Contractual Documents

This contract is formed by the following contractual documents, presented in descending hierarchical order: these general terms and conditions; the order form. In the event of a contradiction between the provisions contained in documents of different ranks, the provisions of the higher-ranking document shall prevail.

Article 4: Entry into Force, Duration

These general terms and conditions come into force on the date the order form is signed. These general terms and conditions are concluded for the duration necessary for the supply of the subscribed goods and services, until the expiry of the guarantees owed by the company ZEPHYR GLISSE.

Article 5: Electronic Signature

Your "double click" on the order form constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.

Article 6: Order Confirmation

The contractual information will be confirmed by e-mail at the latest at the time of delivery or, failing that, to the address indicated by you on the order form.

Article 7: Proof of Transaction

The computerised records, kept in the computer systems of the company ZEPHYR GLISSE under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. The archiving of order forms and invoices is carried out on a reliable and durable medium that can be produced as proof.

Article 8: Product Information

8-a: The company ZEPHYR GLISSE presents on its website the products for sale with the necessary characteristics that comply with Article L 111-1 of the Consumer Code.
8-b: The offers presented by the company ZEPHYR GLISSE are valid only while stocks last.

Article 9: Price

Prices are indicated in euros including all taxes (TTC) and are valid only on the date the order form is sent by you. They do not include delivery costs. Prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the products in the online shop.

Validity of offers
The offers and prices on the site are valid as long as they are visible online and while stocks last. Promotional offers are valid for the period indicated in the associated communication.

Discount codes and promotional codes do not apply to second-hand products.

Article 10: Payment Method

To pay for your order, you have, at your choice, all the payment methods referred to in the order form. You guarantee to the company ZEPHYR GLISSE that you have the necessary authorisations to use the payment method chosen by you when validating the order form.

All transactions on the site are secured by SSL (Secure Socket Layer) protocol. Bank details are processed directly by our payment providers and are not stored by ZEPHYR GLISSE. Payment with Alma in 2, 3 or 4 instalments is available for orders from €150 to €3.500, subject to acceptance by Alma. The applicable fees are presented to the customer before payment validation.

Article 11: Product Availability

Offers are valid while stocks last. Packages are generally dispatched within 48 hours of receipt of payment. In case of unavailability after ordering, you will be informed as soon as possible and may cancel your order to obtain a refund of the sums paid.

Article 12: Delivery Methods

Products are delivered to the address indicated at the time of ordering. You must check the condition of the package and its contents upon receipt and report any anomaly to the carrier and to ZEPHYR GLISSE.

12.1 Delivery Zones

GlissEvolution delivers to mainland France, Europe, French overseas territories, and internationally depending on the destination, nature, weight, and size of the products. Any customs duties and local taxes remain the responsibility of the recipient.

12.2 Delivery Times

Packages are generally dispatched within 48 hours of receipt of payment. The transport times displayed during the order process are indicative, unless there is an express commitment to a specific date or time.

12.3 Carriers and Costs

The proposed methods may include Mondial Relay, GLS, GEODIS, IDS or free collection from the Pornichet store. The applicable rate is displayed before the order is confirmed and depends on the contents of the basket and the destination.

The detailed price list and conditions for free shipping can be consulted on the Delivery and Payment page.

Article 13: Delivery Issues

Any damage, loss or apparent anomaly must be reported to the carrier with precise and motivated reservations upon receipt, and then quickly communicated to ZEPHYR GLISSE. The absence of reservations or notification within a short period does not deprive you of your rights under the legal guarantee of conformity.

Article 14: Delivery Errors

In the event of a missing, damaged, non-compliant or different product from the one ordered, you should contact customer service as soon as possible by telephone on +33 9 62 64 74 77 or by e-mail at info@glissevolution.com. ZEPHYR GLISSE will then arrange for the product to be brought into conformity in accordance with the applicable legal guarantees. Returns should be sent to ZEPHYR GLISSE, 2C Avenue du Gulf Stream, 44380 Pornichet.

Article 15: Product Warranty

In accordance with applicable regulations, you have a period of two years from the delivery of the goods to act under the legal guarantee of conformity. You can choose between repair or replacement of the goods and are exempt from proving the existence of the defect during the twenty-four months following delivery.

You can also implement the guarantee against hidden defects provided for in Article 1641 of the Civil Code.

Availability of spare parts: when information on availability has been communicated by the manufacturer or importer, it is indicated on the product sheet or communicated to you before purchase.

Article 16: Right of Withdrawal

You have a period of 14 calendar days to return, at your own expense, any products that do not suit you. This period starts from the day of delivery. The product should be returned, by the shipping method of your choice, to ZEPHYR GLISSE, 2C Avenue du Gulf Stream, 44380 Pornichet; you are advised to keep proof of shipment and to prefer a tracked delivery. The responsibility for return costs is governed by Article 17a; when these costs are our responsibility, a prepaid return label will be provided by us.

You may handle and inspect the product as you would in a shop to establish its nature, characteristics and proper functioning; opening the packaging or trying the product cannot in itself justify a refusal. Your liability is only engaged in the event of depreciation resulting from handling exceeding this verification, which may then give rise to a proportionate reduction in the refund. The refund covers all sums paid, including the initial standard delivery costs, and is made no later than 14 days after the seller has been informed of the decision; it may be deferred until the product is recovered or proof of its shipment is provided.

Consumer mediation: FEVAD agreement in progress. The mediator's contact details and referral procedures will be published as soon as the service is activated. After a prior written complaint, you retain the right to seek an amicable solution and all your legal remedies.

Article 17: Return Conditions

In accordance with Article L221-23 of the Consumer Code, your liability is only engaged with regard to the depreciation of the product resulting from handling other than that necessary to establish its nature, characteristics and proper functioning. The product must be returned complete (accessories and manuals); depreciation exceeding a normal trial may give rise to a reduction in the amount refunded up to the amount of the depreciation noted, duly justified. The return will not be refused solely on the grounds that the packaging has been opened or that the product has been tried.

Article 17a, Return Costs

Return costs in case of withdrawal. In accordance with Article L221-23 of the Consumer Code, the direct costs of returning the product are your responsibility, and you are free to choose your carrier; a tracked shipment is recommended. The estimated cost of return is shown on each product sheet and is recalled when the return request is made online. It is calculated from our shipping price list and the transport rules applicable to the product and the country of delivery (nature of the product, presence of a battery, weight, size). This is an "from" estimate, per package; the final amount depends on the carrier chosen by you.

Products that cannot be returned by post. Boards and any item equipped with a lithium battery cannot be returned by post or by relay point, in application of the regulations on the transport of dangerous goods (ADR, UN3480, UN3481, UN3556). In accordance with Article L221-5, 8° of the Consumer Code, the estimated cost of their return is communicated on the product sheet before the order. These products must be handed over to a carrier approved for this type of goods, in their original packaging or equivalent packaging.

Cases where return costs are our responsibility. The return costs are borne by the seller when the product is defective, damaged, not as described or different from the one ordered (legal guarantee of conformity, articles L217-3 et seq. and L217-11 of the Consumer Code), in the event of a shipping error on our part, as well as in the event of termination of the contract for late delivery (article L216-6). A prepaid return label is then provided, or the postage costs are refunded upon presentation of proof.

Refund. In the event of withdrawal, the refund covers the price of the product and the standard delivery costs initially paid (Article L221-24). Additional costs resulting from the choice of a more expensive delivery method than the standard method offered are not refunded.

Article 18: Force Majeure

Neither party will have failed in its contractual obligations, insofar as their execution is delayed, hindered or prevented by a fortuitous event or force majeure.

Article 19: Partial Invalidity

If one or more provisions of these general terms and conditions are held to be invalid, the other provisions will retain their full force and scope.

Article 20: No Waiver

The fact that one of the parties does not avail itself of a breach by the other party shall not be interpreted in the future as a waiver of the obligation in question.

Article 21: Headings

In the event of difficulty of interpretation between any of the headings at the beginning of the clauses, and any of the clauses, the headings will be declared non-existent.

Article 22: Applicable Law

These GTC are governed by French law. In the event of a dispute, you are invited to contact ZEPHYR GLISSE customer service first. Failing this, any dispute will be brought before the competent French courts. You may bring the matter either before the court of your place of residence or that of the place of delivery of the product.

Article 23: Data Protection

The information collected is necessary for processing the order. In accordance with the GDPR and the Data Protection Act, you have a right of access, rectification, erasure, opposition and portability. Contact: info@glissevolution.com. Telephone: +33 9 62 64 74 77. A complaint can be lodged with the CNIL.

Appendix, Standard Withdrawal Form

(Please complete and return this form only if you wish to withdraw from the contract.)

To the attention of: ZEPHYR GLISSE, 2C Avenue du Gulf Stream, 44380 Pornichet, Email: info@glissevolution.com, Tel: +33 9 62 64 74 77

I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the good (*)/for the provision of services (*) below:

• Ordered on (*)/received on (*):
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is notified on paper):
• Date:

(*) Delete as appropriate.

Last updated: August 4, 2026

1. Data Controller

ZEPHYR GLISSE, operator of glissevolution.com, 2C Avenue du Gulf Stream, 44380 Pornichet, France, RCS Saint-Nazaire 481 132 702. Personal data contact: info@glissevolution.com, +33 9 62 64 74 77.

2. Data, Purposes and Legal Bases

• Account, order, delivery, payment and after-sales service: identity, contact details, content of orders and exchanges, performance of the contract.
• Invoicing and accounting: documents and data required by regulations, legal obligation.
• Security, fraud prevention and defence of our rights: technical logs and necessary elements, legitimate interest.
• Electronic marketing and advertising personalisation: contact details and relevant interactions, consent where required.
• Internal audience measurement: pseudonymous identifier, pages viewed, origin and technical data. Prior consent for nominative measurement; otherwise, strictly anonymous measurement, without cookies, under the exemption provided for audience measurement.

Mandatory fields are indicated in the forms. If they are not filled in, the order or the request concerned may not be processed. We do not receive full credit card details.

3. Recipients and Processors

The data is accessible only to authorised persons at ZEPHYR GLISSE and, depending on the service used, to our service providers: Odoo (software and support), OVHcloud (main hosting), Hetzner (technical infrastructure, connectors or backups), payment providers offered at the time of ordering, carriers, accounting and communication service providers. Google, Meta or comparable tools are only activated, when they are, after the corresponding consent choice has been made.

Some service providers may process data outside the European Economic Area. In this case, we check for the existence of an adequacy decision or appropriate safeguards, in particular standard contractual clauses, and apply additional measures where necessary.

4. Retention Periods

• Orders, invoices and accounting documents: 10 years from the end of the financial year concerned.
• Data necessary for customer relations and after-sales service: during the relationship, then up to 5 years for proof and defence of rights, unless a different legal period applies.
• Prospects and newsletters: until consent is withdrawn or 3 years after the last active contact.
• Inactive accounts: review after 3 years of inactivity; deletion or anonymisation when no obligation justifies their retention.
• Internal audience measurement: events and sessions 90 days; pseudonymous identifier at most 12 months and without automatic renewal; anonymous identifier recalculated every day and never kept.
• Proof of consent: period necessary to demonstrate consent and at most 5 years after its withdrawal or expiry.
• Security logs and backups: period strictly necessary for security and documented backup cycles.

5. Cookies and Trackers

Strictly necessary cookies operate without consent. Advertising and social networks remain disabled until you accept them. You can withdraw your consent at any time with the "Manage my cookies" link; withdrawal does not affect the lawfulness of previous processing.

Audience measurement works differently depending on your choice. If you accept it, it is based on a cookie placed on your browser. If you refuse it, or if you do not respond, your visit is still counted, but without us being able to recognise you: no cookie is placed, and a technical identifier is recalculated every day from your IP address and your browser, then it changes automatically at midnight. From one day to the next, there is no way of knowing that it is the same person. Your IP address is not kept, nor are the characteristics of your browser.

These anonymous measurements are never linked to your customer account or your orders. They are used to produce traffic statistics, and nothing else. They are not passed on to anyone. The data is deleted after 90 days; beyond that, we only keep totals per day and per site, without any individual data. If your browser sends the "Do Not Track" signal, your visit is not measured.

6. Your Rights

You can request access, rectification, erasure, limitation, opposition or portability of your data, and withdraw your consent at any time. Write to info@glissevolution.com or to the postal address above. Proof of identity will only be requested in case of reasonable doubt. We generally respond within one month, a period that may be extended by two months for a complex request, after information.

You can also contact the CNIL: www.cnil.fr. For telephone marketing, you can register on Bloctel.

7. Security and Updates

We apply appropriate measures: encryption of exchanges, control of authorisations, logging, backups and security updates. This policy is updated in the event of a significant change; the date above indicates its last revision.